Service Request Ticket

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Service Request Information

CONTACT	Name	Leadley, John	Date	Jul 24, 2019 11:46 AM
	Department	Business/Economics Division	Phone	88719
	Location		Email	leadlej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171227 (opens in a new window)	Bldg/Room	WEST Front Desk
	Service Tag	3N5L4Q2	Description	Dell Latitude 7290 12.6-inch ultrabook
	Serial No.	3N5L4Q2	Location	Business and Econ Dept Laptop
	CPU	Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Oracle Crystal Ball Classroom Faculty Edition VISA2018009152 ORDER10960(J. Leadley contact) SR# ;
	Wired NIC	10:65:30:63:CE:97
	Wireless NIC	14:4F:8A:5D:F0:1B
	Bluetooth NIC	14:4F:8A:5D:F0:1F

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Stephanie Magee	Jul 24, 2019 03:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Jul 24, 2019 03:18 PM	John came in and picked up his laptop	Add Attachment
Reggie Johnson	Jul 24, 2019 01:39 PM	**This is an outgoing email** Hi John, I need some additional information regarding service request #73073 Description: 7/24 before end of day Software Crystal Ball from Order#10960 Your software has been installed on your laptop. When is a good time for a Tech to visit your office and drop off your laptop. Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Jul 24, 2019 01:38 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Jul 24, 2019 01:38 PM	Crystal Ball software installed on the laptop. Sending email for availability.	Add Attachment
Tricia Flaherty	Jul 24, 2019 12:38 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Jul 24, 2019 12:38 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Jul 24, 2019 12:38 PM	installer and license info can be found at T:\Crystal_Ball\ORACLE_ Crystal_Ball_Faculty_Edition	Add Attachment
Stephanie Magee	Jul 24, 2019 11:50 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Stephanie Magee	Jul 24, 2019 11:50 AM	Tricia needs to download software and upload to the T drive before software installation.	Add Attachment
Stephanie Magee	Jul 24, 2019 11:46 AM	Purchase number #10960 Install Crystal Ball onto his laptop.	Add Attachment