Service Request Ticket

Service Request Information

CONTACT	Name	Peterson, Lauren	Date	Jul 24, 2019 12:03 PM
	Department	The Research Institute	Phone	88138
	Location		Email	petersonls@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190002 (opens in a new window)	Bldg/Room	TODD 226
	Service Tag	FFRS1X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	FFRS1X2	Location	Unassigned
	CPU	Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	C8:F7:50:81:4C:48
	Wireless NIC	DC:FB:48:CC:95:02

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Aug 05, 2019 12:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jul 31, 2019 04:56 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Jul 31, 2019 01:47 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Gino Salazar	Jul 31, 2019 01:47 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jul 31, 2019 01:46 PM	They want to meet monday august 5th around noon	Add Attachment
Gino Salazar	Jul 31, 2019 08:28 AM	Sent email	Add Attachment
Gino Salazar	Jul 25, 2019 11:38 AM	Imaging	Add Attachment
Megan Thibeault	Jul 25, 2019 09:07 AM	Task reassigned to Gino Salazar.	Add Attachment
Robbie Downin	Jul 24, 2019 12:03 PM	NEW EQUIP SETUP: Deliver Dell Latitude 5401, I7-9850H(6 core 2.6GHZ) and Dell Dock WD19 90wPD w/ 130w AC Adtr USB-C #5H8CR to Todd 226 New items: W#20190002 (laptop), W#20190003 (dock) Old items: W#20150012 (macbook) Items will be on inventory counter	Add Attachment