Service Request Ticket - # 73075

Service Request Information

CONTACT Name Thakur, Garima   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2019 08:07 AM
Department Creative Arts/Art Phone 89247
Location Email thakurg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110794[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 27 inch, Intel Core i5(2.7GHz Quad-Core)
Serial No. C02HF9JKDHJP Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software Microsoft Office 2011 Std for MAC from P0085375

Wired NIC 40:6C:8F:19:D7:5E


Wireless NIC 7C:C3:A1:AB:11:D5


Bluetooth NIC 10:40:F3:E8:48:45


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public

Entered by Date Memo
Anthony Franklin Dec 02, 2019 01:13 PM
Status changed from (1) Pending to (5) Completed
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Anthony Franklin Dec 02, 2019 01:13 PM
Updated - At front desk for pickup
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Anthony Franklin Dec 02, 2019 12:39 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Anthony Franklin Dec 02, 2019 12:39 PM
Dropped off her laptop.  Backing up and running 
update.
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Anthony Franklin Dec 02, 2019 12:38 PM
Task reassigned to Anthony Franklin.
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Anthony Franklin Nov 25, 2019 03:23 PM
She replied and said she would bring it by on 
Monday, 12/2/19
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Anthony Franklin Nov 25, 2019 02:57 PM
Status changed from (2) Scheduled to (7) Waiting for Contact
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Anthony Franklin Nov 25, 2019 02:57 PM
Hi Garima, 

Is there a time this week or next that you 
could bring your laptop in so we can update its 
operating system?

Thanks,
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Megan Thibeault Nov 11, 2019 07:44 AM
11/18 @10am
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Megan Thibeault Nov 11, 2019 07:44 AM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Nov 07, 2019 01:51 PM
****This is an email****
Garima Thakur
	
1:50 PM (1 minute ago)
	
to UCS, Garima
Hey Megan. How about nov 18?

G
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Megan Thibeault Nov 07, 2019 01:46 PM
****This is an outgoing email****
Hi Garima,

We were just following up with you regarding a service request that we have for you.  (#73075)

Description: **11/1 **Update OS

We were wondering when we can get this task scheduled for you, we need to get your OS updated.

Thanks,
Megan Thibeault
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Reggie Johnson Oct 11, 2019 08:30 AM
Garima is postponing this task until first week of 
November. 
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Reggie Johnson Oct 11, 2019 08:29 AM
Task reassigned to UCS Tech.
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Reggie Johnson Oct 11, 2019 08:29 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Stephanie Magee Oct 04, 2019 03:59 PM
Garima will be back on campus Monday 10/8.  
I'm here at 8 so I'll give her a call for a 
specific time 
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Reggie Johnson Aug 23, 2019 08:57 AM
****This is an outgoing email****
Hi Garima,

I need some additional information regarding service 
request #73075

Description: Update OS

When is a good date and time for a UCS Tech to visit 
your office and update your computers operating system 
to 10.14(Mojave)? You'd need to back up any files saved 
locally to your computer. You don't need to be present 
during the OS update.

Thanks,

Reggie
UCS Tech
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Reggie Johnson Jul 25, 2019 10:01 AM
****This is an outgoing email****
Hi Garima,

I need some additional information 
regarding service request #73075

Description: Update OS

Looks like your cpu needs to be updated 
to a newer OS. When is a good date and 
time for a UCS Tech to visit your 
office. You will need to make sure to 
back up your files, favorites and 
bookmarks.

Thanks,

Reggie
UCS Tech
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Reggie Johnson Jul 25, 2019 08:20 AM
Task reassigned to Reggie Johnson.
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Megan Thibeault Jul 25, 2019 08:07 AM
W20110794 OS needs to be updated from 10.11
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