Service Request Ticket

Service Request Information

CONTACT	Name	Ward, Pam	Date	Jul 25, 2019 08:09 AM
	Department	College of Education	Phone	89292
	Location		Email	wardp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121225 (opens in a new window)	Bldg/Room	RWEC 252
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV1F9DNML	Location	student worker
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:D6:6A:CE
	Wireless NIC	EC:35:86:48:A7:D8
	Bluetooth NIC	EC:35:86:48:A7:D9

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Aug 22, 2019 03:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Aug 22, 2019 03:05 PM	update completed. Closing ticket.	Add Attachment
Reggie Johnson	Aug 21, 2019 04:36 PM	updated OS to 10.14(Mojave), installing extra software	Add Attachment
Reggie Johnson	Aug 21, 2019 01:40 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Jul 25, 2019 10:12 AM	**This is an outgoing email** Hi Pam, I need some additional information regarding service request #73076 Description: Update OS We've received a ticket notifying us that your macbook needs to be updated to 10.14 (Mojave). It can be a security risk if we do not update the machine. If you can contact me with a suitable time to have this done, it would be appreciated. You will need to make sure to back up your files, favorites and bookmarks. Thank You, Reggie UCS Tech	Add Attachment Public
Megan Thibeault	Jul 25, 2019 08:09 AM	W20121225 needs an updated OS	Add Attachment