Service Request Ticket

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Service Request Information

CONTACT	Name	Thomas, Darryl	Date	Jul 25, 2019 08:14 AM
	Department	Creative Arts/Theater-Dance	Phone	88375
	Location		Email	thomasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131104 (opens in a new window)	Bldg/Room	MH 101
	Service Tag		Description	Apple MacBook Pro 13-inch #MD101LL/A
	Serial No.	C1MMQ7SHDTY3	Location	Darryl's Office or OPE212
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0094370, QLab 4 Video Standard license from FIGURE 53 VISA2016006041 JAN2017
	Wired NIC	0C:4D:E9:9F:85:4E
	Wireless NIC	3C:15:C2:ED:35:66
	Bluetooth NIC	3C:15:C2:ED:35:67

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	smagee15@wou.edu	88925

Tracking

Entered by	Date	Memo
Stephanie Magee			Email Public
Entered by	Date	Memo
Stephanie Magee	Aug 23, 2019 10:30 AM	Task reassigned to Stephanie Magee.	Add Attachment
Stephanie Magee	Aug 23, 2019 10:30 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Stephanie Magee	Aug 23, 2019 10:30 AM	Laptop has been picked up	Add Attachment
Joe Collinsworth	Aug 22, 2019 03:50 PM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Aug 22, 2019 01:27 PM	In outbox	Add Attachment
Joe Collinsworth	Aug 21, 2019 02:05 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Joe Collinsworth	Aug 21, 2019 02:05 PM	Finished	Add Attachment
Joe Collinsworth	Aug 20, 2019 04:20 PM	**This is an outgoing email** Hi Darryl, Regarding service request #73077 Description: OS upgrade I'm sorry I wasn't able to get your computer back to you today, installing the update took longer than I expected. It will be ready for you tomorrow morning so let me know when you are on campus again and I will come drop it off. Sorry for the inconvenience, Joe	Add Attachment Public
Joe Collinsworth	Aug 20, 2019 02:00 PM	Installing Mojave	Add Attachment
Stephanie Magee	Aug 20, 2019 12:21 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Aug 20, 2019 12:21 PM	Darryl Thomas will be available today at 1:30, he said he will be in 101A Maple Hall which is the dance studio. - Gino	Add Attachment
Gino Salazar	Aug 20, 2019 08:41 AM	Sent email	Add Attachment
Megan Thibeault	Jul 25, 2019 08:14 AM	20131104 needs OS upgraded	Add Attachment