Service Request Ticket

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Service Request Information

CONTACT	Name	Booth, Paula	Date	Jul 25, 2019 08:19 AM
	Department	Creative Arts/Art	Phone	88607
	Location		Email	boothp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140665 (opens in a new window)	Bldg/Room	CH 103
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2B1DV30	Location	Paula Booth, NTT
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298; TRANSFER TO NEW LAPTOP from W#20100206 SR59564: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	98:5A:EB:CC:90:0D
	Wireless NIC	C0:CE:CD:EB:70:45
	Bluetooth NIC	C0:CE:CD:EB:70:46

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Sep 11, 2019 08:16 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Sep 10, 2019 03:22 PM	done	Add Attachment
Reggie Johnson	Sep 10, 2019 11:26 AM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Sep 10, 2019 11:26 AM	upgrading on my desktop	Add Attachment
Stephanie Magee	Sep 09, 2019 01:31 PM	She'll be bringing it back in tomorrow	Add Attachment
Stephanie Magee	Sep 09, 2019 01:30 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Sep 09, 2019 09:39 AM	Brought in laptop, hoping to get it back later today :) On Inbox	Add Attachment
Stephanie Magee	Aug 26, 2019 11:42 AM	She's bringing it in on Thursday, had to work on some stuff	Add Attachment
Reggie Johnson	Aug 26, 2019 09:18 AM	**This is an outgoing email Hi Paula, We were just following up with you regarding a service request that we have for you. (#73078) Description: 8/26** Upgrade OS We were wondering if you were still available to bring in your laptop today for an OS upgrade to 10.14(Mojave)? Thanks, Reggie Johnson	Add Attachment Public
Gino Salazar	Aug 21, 2019 08:14 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Gino Salazar	Aug 21, 2019 08:14 AM	She will come by with the computer monday!	Add Attachment
Gino Salazar	Aug 20, 2019 08:48 AM	Sent another email	Add Attachment
Katherine Reynoso	Jul 25, 2019 08:38 AM	**This is an outgoing email** Hi Paula, I need some additional information regarding service request #73078 Description: Upgrade OS I'm Katherine from UCS. We've received a ticket notifying us that your macbook needs to be updated to 10.14 (Mojave). It can be a security risk if we do not update the machine. If you can contact me with a suitable time to have this done, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Megan Thibeault	Jul 25, 2019 08:19 AM	W20140665 needs its OS upgraded.	Add Attachment