Service Request Ticket - # 73079

Service Request Ticket - # 73079

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Miller, Katherine	Date	Jul 25, 2019 08:20 AM
	Department	Behavioral Sciences Division	Phone	89529
	Location		Email	millerka@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141268 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX3T0G944	Location	PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298
	Wireless NIC	E0:AC:CB:6E:52:28
	Bluetooth NIC	E0:AC:CB:6E:52:29

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 24, 2020 10:42 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Jan 24, 2020 10:42 AM	look like this went to pdr	Add Attachment
Megan Thibeault	Nov 07, 2019 02:03 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Nov 07, 2019 02:03 PM	**This is an email** I'll take care of it this afternoon, and if I run into any trouble I'll get in touch. Thanks for the reminder. Best, Kate	Add Attachment
Megan Thibeault	Nov 07, 2019 01:44 PM	**This is an outgoing email** Hi Katherine, We were just following up with you regarding a service request that we have for you. (#73079) Description: OS needs upgraded We've received a ticket notifying us that your MacBook's OS needs to be updated to 10.14 (Mojave). It can be a security risk if we do not update the machine. If you can contact me with a suitable time to have this done, it would be appreciated. Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Sep 10, 2019 07:52 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Reggie Johnson	Jul 25, 2019 10:09 AM	**This is an outgoing email** Hi Katherine, I need some additional information regarding service request #73079 Description: OS needs upgraded We've received a ticket notifying us that your macbook's OS needs to be updated to 10.14 (Mojave). It can be a security risk if we do not update the machine. If you can contact me with a suitable time to have this done, it would be appreciated. Thank You, Reggie UCS Tech	Add Attachment Public
Joe Collinsworth	Jul 25, 2019 10:08 AM	**This is an outgoing email** Hi Katherine, I need some additional information regarding service request #73079 Description: OS needs upgraded Your computer's operating system is almost out of date and needs to be updated to the latest version, please let me know when I can come pick it up and update it. The process will probably take about an hour. Thank you Joe	Add Attachment Public