Service Request Ticket - # 73080

Service Request Information

CONTACT Name Bruce, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2019 08:23 AM
Department College of Education Phone 88075
Location Email brucee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150677[Edit Inv] (opens in a new window) Bldg/Room RWEC 236
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV05GGG7D Location Student worker

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715

Wired NIC 38:C9:86:49:DF:C5


Wireless NIC 28:F0:76:49:C6:C4


Bluetooth NIC 28:F0:76:49:C6:C5

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 13, 2019 10:42 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 13, 2019 10:42 AM 
Went to his office and hes up to date
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Shandelle Plasker Aug 06, 2019 08:14 AM 
Task reassigned to Gino Salazar.
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Shandelle Plasker Aug 06, 2019 08:14 AM 
Please check on this.
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Katherine Reynoso Jul 31, 2019 11:55 AM 
Best to send him and email or call him to see if 
he finished the process by the end of the week.
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Katherine Reynoso Jul 31, 2019 11:53 AM 
I had a conversation with him. I downloaded the 
installers High Sierra and Mojave. I told him to 
do 10.13 first then 10.14. He said she should have 
it done by tomorrow.
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Joe Collinsworth Jul 25, 2019 10:09 AM 
****This is an outgoing email****
Hi Eric,

I need some additional information regarding 
service request #73080

Description: OS needs upgraded

Your computer's operating system is almost out of 
date and needs to be updated to the latest 
version, please let me know when I can come pick 
it up and update it. The process will probably 
take about an hour.
Thank you
Joe
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