Service Request Ticket - # 73081

Service Request Information

CONTACT Name Hughes, Chloe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2019 08:24 AM
Department Education & Leadership Phone 88781
Location Email hughesc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150679[Edit Inv] (opens in a new window) Bldg/Room RWEC 128
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV0DBGG7D Location Chloe Hughes, TT TED replaces W#20121235

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715

Wired NIC 38:C9:86:1A:54:F2


Wireless NIC 28:F0:76:49:B8:A0


Bluetooth NIC 28:F0:76:49:B8:A1

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Aug 23, 2019 08:52 AM 
Status changed from (2) Scheduled to (5) Completed
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Reggie Johnson Aug 23, 2019 08:52 AM 
Chloe picked up her laptop
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Reggie Johnson Aug 14, 2019 08:16 AM 
Chloe still hasn't picked up her mac-book.
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Reggie Johnson Aug 13, 2019 09:04 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Aug 08, 2019 04:39 PM 
****This is an outgoing email****
Hi Chloe,

I need some additional information regarding service 
request #73081

Description: **8/1 3pm**OS needs upgraded

Your Imac, 20150679[Edit Inv] and your macbook air, 20141275[Edit Inv], 
have both been updated to 10.14. I placed the laptop in 
our outbox here at ITC so you can stop by anytime to 
pick it up. Please let us know if you still are having 
trouble with the microphone.

Thanks,

Reggie
UCS Tech
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Reggie Johnson Aug 08, 2019 04:38 PM 
Her Imac has been updated to 10.14. I placed her laptop 
in the outbox and sent an email. I updated her laptop 
to 10.14 as well.
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Joseph Tavares Aug 07, 2019 07:33 PM 
****This is an email****

That’s fine.  I wont be there but you’re welcome 
to go in any time!
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Stephanie Magee Aug 07, 2019 02:13 PM 
****This is an email****
Hello Reggie,
I apologize for the misunderstanding and for 
bringing you my laptop--there was a glitch with 
it anyway!  I am not on campus right now and am 
not sure if I will be in tomorrow.  You are 
welcome to get access to my office to do the 
update--whenever is convenient for you.
Thanks,
Chloe
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Reggie Johnson Aug 06, 2019 04:57 PM 
She brought in her laptop, we need to work on her imac. 
Peter left a voicemail. Upgrading her laptop in the 
mean time.
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Stephanie Magee Aug 06, 2019 11:55 AM 
Laptop w/ label in In Box
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Stephanie Magee Aug 06, 2019 11:53 AM 
Dropped off laptop 8/6 and mentioned to me 
another problem:
Power point narrative recording was not working 
recently
Microphone/something  wasn't working, Chloe 
uses this a lot and knows how to use it, she 
doesn't know why it wasn't recording however
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Reggie Johnson Aug 01, 2019 04:16 PM 
****This is an outgoing email****
Hi Chloe,

I need some additional information regarding service 
request #73081

Description: **8/1 3pm**OS needs upgraded

You were scheduled to drop off your imac at ITC 008 8/1 
today Thursday at 3pm. Looks like we missed you today. 
When is a good time for a UCS Tech to visit your office 
and upgrade your OS in your cpu? You don't need to be 
there we can take care of it in your office. We just 
need to ensure that you have backed up your personal 
files, bookmarks, and favorites from your desktop 
before the upgrade. 

Thanks,

Reggie
UCS Tech
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Katherine Reynoso Jul 30, 2019 04:10 PM 
Status changed from (1) Pending to (2) Scheduled
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Reggie Johnson Jul 30, 2019 02:07 PM 
She is dropping off her imac at 3pm on Thu
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Katherine Reynoso Jul 30, 2019 11:34 AM 
Status changed from (2) Scheduled to (1) Pending
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Katherine Reynoso Jul 30, 2019 11:34 AM 
She didn't bring it in.
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Katherine Reynoso Jul 26, 2019 08:49 AM 
Status changed from (1) Pending to (2) Scheduled
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Katherine Reynoso Jul 25, 2019 09:58 AM 
Chloe said she will bring her laptop on Monday 
7/29 to have it updated.
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Katherine Reynoso Jul 25, 2019 08:49 AM 
****This is an outgoing email****
Hi Chloe,

I need some additional information regarding 
service request #73081

Description: OS needs upgraded

I'm Katherine from UCS. We've received a ticket 
notifying us that your macbook needs to be updated 
to 10.14 (Mojave). It can be a security risk if we 
do not update the machine. If you can contact me 
with a suitable time to have this done, it would 
be appreciated.

Thank You,
Katherine Reynoso
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