Service Request Ticket

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Service Request Information

CONTACT	Name	Girod, Mark	Date	Jul 25, 2019 08:24 AM
	Department	College of Education	Phone	88518
	Location		Email	girodm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160244 (opens in a new window)	Bldg/Room	RWEC 216
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Display #Z0QM
	Serial No.	C02S70NXFVH4	Location	Mark Girod, Dean Education replaces W#20140016
	CPU	Intel Core i5(2.7GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education-Office 201* for MAC License from XXXX2016005511, Filemaker Pro from COE Server/client v14/15? see McEvilly
	Wireless NIC	C4:B3:01:BA:99:9F
	Bluetooth NIC	C4:B3:01:BA:99:A0

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 06, 2020 02:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Feb 06, 2020 02:48 PM	he lost it	Add Attachment
Peter Puettmann	Jan 17, 2020 10:34 AM	**This is an outgoing email** Hi Mark, We were just following up with you regarding a service request that we have for you. (#73082) Description: OS needs upgraded We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Peter P	Add Attachment Public
Peter Puettmann	Nov 18, 2019 08:45 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Peter Puettmann	Nov 04, 2019 08:46 AM	left vm for availability	Add Attachment
Peter Puettmann	Oct 28, 2019 10:37 AM	HAVE TO RESCHDEULE	Add Attachment
Peter Puettmann	Oct 21, 2019 12:59 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Stephanie Magee	Oct 21, 2019 08:08 AM	**This is an email** We have had some trouble connecting on this. Assuming this update can be done in 90 minutes or less, I can make my machine available on Monday, October 28th beginning at 8:00 am. I'll leave it in my office in RWEC 216 and the door will be unlocked. Hope this is acceptable. Mark	Add Attachment
Megan Thibeault	Oct 21, 2019 07:41 AM	Task reassigned to Peter Puettmann.	Add Attachment
Reggie Johnson	Oct 21, 2019 07:16 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Oct 21, 2019 07:16 AM	*this is an email We have had some trouble connecting on this. Assuming this update can be done in 90 minutes or less, I can make my machine available on Monday, October 28th beginning at 8:00 am. I'll leave it in my office in RWEC 216 and the door will be unlocked. Hope this is acceptable. Mark	Add Attachment
Reggie Johnson	Oct 18, 2019 08:03 AM	**This is an outgoing email Hi Mark, I need some additional information regarding service request #73082 Description: 9/30 @ 8:30AM**OS needs upgraded We have a ticket in our queue to upgrade your computer to the latest Mac OS 10.14.6(Mojave). When is a good date and time for a UCS Tech to visit your office and upgrade your machine? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Sep 30, 2019 10:04 AM	**This is an outgoing email Hi Mark, I need some additional information regarding service request #73082 Description: 9/30 @ 8:30AM**OS needs upgraded Looks like I made a mistake and missed our meeting today at 8:30. I'm sorry for the inconvenience and were wondering when else would be a good date and time for a UCS Tech to visit your office and take care of your upgrade? Reggie UCS tech	Add Attachment Public
Stephanie Magee	Sep 23, 2019 03:52 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Sep 23, 2019 03:52 PM	**This is an email** Can someone meet me in my office on Monday, 9/30 at 8:30 am? Mark	Add Attachment
Reggie Johnson	Sep 23, 2019 03:02 PM	**This is an outgoing email Hi Mark, I need some additional information regarding service request #73082 Description: Today 7/25 @ 11AM**OS needs upgraded We have a ticket in our queue to upgrade your computer to the latest Mac OS 10.14.6(Mojave). When is a good date and time for a UCS Tech to visit your office and upgrade your machine? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Aug 20, 2019 08:20 AM	**This is an outgoing email Hi Mark, We were just following up with you regarding a service request that we have for you. (#73082) Description: **OS needs upgraded We were wondering when is a good date and time for a UCS Tech to visit your office and complete this task? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Aug 06, 2019 04:35 PM	**This is an outgoing email Hi Mark, I need some additional information regarding service request #73082 Description: Today 7/25 @ 11AM**OS needs upgraded Looks like we need to update your computers operating system. When is a good date and time for a UCS Tech to visit your office and complete this task? Looks like we were having issues with your network last time so we may need to bring it back to our office. Thanks, Reggie UCS Tech	Add Attachment Public
Shandelle Plasker	Aug 06, 2019 11:55 AM	Update on this????	Add Attachment
Gino Salazar	Jul 31, 2019 03:42 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Jul 31, 2019 03:42 PM	It was having issues with internet, we need to bring the laptop back real quick, run updates, then take it back, he's super busy so we'll have to do it quick	Add Attachment
Katherine Reynoso	Jul 30, 2019 11:36 AM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Jul 29, 2019 11:28 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Katherine Reynoso	Jul 25, 2019 01:10 PM	Couldn't update the macbook because network wouldn't work. I sent email to reschedule.	Add Attachment
Gino Salazar	Jul 25, 2019 11:36 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jul 25, 2019 09:13 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Jul 25, 2019 08:48 AM	**This is an outgoing email** Hi Mark, I need some additional information regarding service request #73082 Description: OS needs upgraded I'm Katherine from UCS. We've received a ticket notifying us that your macbook needs to be updated to 10.14 (Mojave). It can be a security risk if we do not update the machine. If you can contact me with a suitable time to have this done, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public