Service Request Ticket

Service Request Information

CONTACT	Name	Massa Gonzalez, Ada	Date	Jul 25, 2019 08:26 AM
	Department	College of Education	Phone	89290
	Location		Email	massagonzaleza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160297 (opens in a new window)	Bldg/Room	RWEC 246
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25S70S2GG7D	Location	Ada Massa Gonzalez, NEW TT hire in HEXS
	CPU	Intel Core i5(2.8GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education-Office 201* for MAC License from XXXX2016005511
	Wireless NIC	28:F0:76:52:F4:6A
	Bluetooth NIC	28:F0:76:52:F4:6B

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Aug 21, 2019 04:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Aug 21, 2019 04:35 PM	updated OS to 10.14(Mojave)	Add Attachment
Reggie Johnson	Aug 21, 2019 09:23 AM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Aug 20, 2019 08:28 AM	sending another email	Add Attachment
Megan Thibeault	Aug 20, 2019 08:13 AM	Updated the contact with the correct email	Add Attachment
Katherine Reynoso	Jul 25, 2019 09:16 AM	I sent her an email. Real email is massagonzaleza@wou.edu	Add Attachment
Stephanie Magee	Jul 25, 2019 08:48 AM	Email was not delivered, check and see if this contact is still faculty or check the office and see who's in there	Add Attachment
Katherine Reynoso	Jul 25, 2019 08:42 AM	**This is an outgoing email** Hi Ada, I need some additional information regarding service request #73084 Description: OS needs upgraded I'm Katherine from UCS. We've received a ticket notifying us that your macbook needs to be updated to 10.14 (Mojave). It can be a security risk if we do not update the machine. If you can contact me with a suitable time to have this done, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public