Service Request Ticket - # 73088

Service Request Information

CONTACT Name Lane, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2019 11:01 AM
Department Bookstore Phone 88664
Location Email lanem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091635[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag CL88KM1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. CL88KM1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, Office Pro Plus 2013 from P0088059 installed as Office Pro Plus 2010 DEC2012 SR#

Wired NIC B8:AC:6F:83:64:4F

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jul 25, 2019 04:52 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jul 25, 2019 04:38 PM 
he said they're 
replacing all 
bookstore  computers 
soon
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Joe Collinsworth Jul 25, 2019 02:57 PM 
found it, it's at the 
front kiosk in the 
bookstore
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Megan Thibeault Jul 25, 2019 01:14 PM 
Task reassigned to Joe Collinsworth.
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Megan Thibeault Jul 25, 2019 01:14 PM 
This machine will need to be replaced before Jan 
2020, it doesn't support windows 10
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Brittany Franklin Jul 25, 2019 11:01 AM 
Sophos is missing services on W20091635, will need to be reinstalled.
Tamper Protection Code: 096868259687
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