Service Request Ticket - # 73089

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2019 11:10 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170275[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag 4CLSHL2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 4CLSHL2 Location Replaced Lab Computer

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:0B:BF:21

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Jul 29, 2019 02:49 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Jul 29, 2019 02:49 PM 
Looks good in Sophos Central!
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Katherine Reynoso Jul 26, 2019 11:16 AM 
Task reassigned to Brittany Newman.
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Katherine Reynoso Jul 26, 2019 11:16 AM 
Sophos Reinstalled.
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Katherine Reynoso Jul 26, 2019 10:30 AM 
Task reassigned to Katherine Reynoso.
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Brittany Franklin Jul 25, 2019 11:11 AM 
Sorry, wrong info below.
W# is W20170275
Tamper Protection Code is: 235428730034
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Brittany Franklin Jul 25, 2019 11:10 AM 
Sophos is missing services on W20091635, will need to be reinstalled.
Tamper Protection Code: W20170275
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