Service Request Ticket

Service Request Information

CONTACT	Name	McDonald, David	Date	Jul 25, 2019 11:13 AM
	Department	Admissions Office	Phone	88919
	Location		Email	mcdonald@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20160686 (opens in a new window)	Bldg/Room	APSC 412
	Service Tag		Description	Microsoft Surface Pro 4 - 256GB/Intel Core i5/256GB/8GB Ram
	Serial No.	057200764653	Location	David McDonald, replacing W#20121245
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wireless NIC	BC:83:85:0A:1A:CC
	Bluetooth NIC	BC:83:85:0A:1A:CD

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Aug 13, 2019 03:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Aug 06, 2019 04:45 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Reggie Johnson	Aug 06, 2019 04:45 PM	Checked with Britney, Looks like this cpu's sophos software is responding; task completed.	Add Attachment
Shandelle Plasker	Aug 06, 2019 11:55 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Reggie Johnson	Aug 01, 2019 11:47 AM	David is gone until Tue 8/13	Add Attachment
Reggie Johnson	Aug 01, 2019 09:55 AM	Ran diagnostic tool, ran a sophos scan.	Add Attachment image.png
Gino Salazar	Jul 31, 2019 03:45 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Jul 26, 2019 08:44 AM	Sent email to him since he didnt answer his office phone	Add Attachment
Megan Thibeault	Jul 25, 2019 12:50 PM	Task reassigned to Gino Salazar.	Add Attachment
Brittany Franklin	Jul 25, 2019 11:13 AM	Sophos isn't checking in on W20160686. Investigate the strange occurrence...	Add Attachment