Service Request Ticket - # 73092

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2019 11:25 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130714[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35G3M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35G3M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017

Wired NIC 34:17:EB:9A:C7:56

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jul 29, 2019 11:47 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jul 26, 2019 08:46 AM 
Finished
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Joe Collinsworth Jul 25, 2019 04:06 PM 
Reimaging
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Joe Collinsworth Jul 25, 2019 03:41 PM 
Task reassigned to Joe Collinsworth.
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Brittany Franklin Jul 25, 2019 11:25 AM 
Sophos is missing services on W20130714, will need to be reinstalled.
Tamper Protection Code: 447992942339
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