Service Request Ticket - # 73093

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2019 11:33 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141175[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DD6LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. DD6LV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:6B:C8

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Aug 05, 2019 10:51 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Aug 05, 2019 10:51 AM 
Task reassigned to Joe Collinsworth.
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Brittany Franklin Jul 25, 2019 11:33 AM 
Computer keeps running in and out of the state "real time protection disabled", Sophos will need to be reinstalled.
Tamper Protection Code: 469468665407
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