Service Request Ticket - # 73094

Service Request Ticket - # 73094

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Service Request Information

CONTACT	Name	Asay, Alyssa	Date	Jul 25, 2019 11:41 AM
	Department	Athletics	Phone	88251
	Location		Email	asaya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160933 (opens in a new window)	Bldg/Room	NPE 106
	Service Tag	155XKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	155XKH2	Location	Alysaa Asay, Head Athletic Trainer
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:0B:7E

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Aug 20, 2019 03:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Aug 20, 2019 03:14 PM	its good!	Add Attachment
Megan Thibeault	Aug 20, 2019 08:08 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Aug 20, 2019 08:08 AM	Let's get into this room, have public safety let you in to get this cleaned up.	Add Attachment
Joe Collinsworth	Jul 31, 2019 01:27 PM	Alyssa isn't here during the summer and her office is locked. will call and leave a voicemail.	Add Attachment
Katherine Reynoso	Jul 31, 2019 08:15 AM	**This is an outgoing email** Hi Alyssa, I need some additional information regarding service request #73094 Description: Sophos reinstall on W20160933 I'm Katherine from UCS, I sent you an email previously regarding your anti-virus. This is something we shouldn't leave unattended because your information could be at risk. It should only take at the most a half hour, and can be done within your office. If you can contact me or our front desk at 503-838-8925 to schedule an appointment, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Jul 26, 2019 09:28 AM	**This is an outgoing email** Hi Alyssa, I need some additional information regarding service request #73094 Description: Sophos reinstall on W20160933 I'm Katherine from UCS. We received a ticket regarding Sophos Anti-virus on your machine. It looks like it is missing some services. This can mean that you have a higher chance of getting malware and viruses. If you can contact me with a time we can schedule to reinstall the software, it would be appreciated. Thank you, Katherine Reynoso	Add Attachment Public
Brittany Franklin	Jul 25, 2019 11:41 AM	Sophos is missing services on W20160933, will need to be reinstalled. Tamper Protection Code: 321958705449	Add Attachment