Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Jul 25, 2019 11:46 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180163 (opens in a new window)	Bldg/Room	DFSC 204
	Service Tag	7689HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7689HQ2	Location	DFSC204 Organic Chemistry LAB Station #
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:86:86

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Aug 08, 2019 10:57 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Aug 08, 2019 10:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Aug 08, 2019 10:54 AM	Latest image worked	Add Attachment
Joe Collinsworth	Aug 08, 2019 08:03 AM	Prepping a loaner	Add Attachment
Joe Collinsworth	Aug 06, 2019 10:24 AM	started reimaging again. if it fails this time we should probably replace the harddrive	Add Attachment
Reggie Johnson	Aug 01, 2019 04:56 PM	Checked on it today and it was stuck bootloop again restarted the image.	Add Attachment
Joe Collinsworth	Jul 31, 2019 02:04 PM	reimaging	Add Attachment
Reggie Johnson	Jul 25, 2019 04:36 PM	Cpu is stuck in boot loop	Add Attachment
Brittany Franklin	Jul 25, 2019 11:46 AM	Sophos is broken and doing strange things on W20180163. Will need to be reinstalled. Tamper Protection Code: 514298839074	Add Attachment