Service Request Ticket - # 73098

Service Request Information

CONTACT Name Denton, Jeff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2019 11:55 AM
Department The Research Institute Phone 89205
Location Email dentonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181395[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #Z0UK
Serial No. FVFYN3E7HV2H Location Box 11

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938; IBM SPSS Statistics Premium Faculty Pack Academic Term license (12/12/2019-12/31/2020) VISA2019010322 (order11716);

Wireless NIC 38:F9:D3:5C:F1:62


Bluetooth NIC 38:F9:D3:DA:A5:08

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Aug 06, 2019 11:21 AM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Aug 06, 2019 11:21 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Aug 06, 2019 11:21 AM 
sophos was never 
enabled. ran updates 
too
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Reggie Johnson Jul 25, 2019 03:25 PM 
****This is an outgoing email****
Hi Jeff,

I need some additional information regarding service 
request #73098

Description: Sophos reboot (possible reinstall) on 
W20181395

Looks like we need to troubleshoot your sophos 
antivirus software for issues. When is a good date and 
time for a UCS Tech to visit your office and take care 
of this task?

Thanks,

Reggie
UCS Tech
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Public
Brittany Franklin Jul 25, 2019 11:55 AM 
Sophos either just needs a reboot or a full reinstall. Try the reboot first :)
Tamper Protection Code: 707500701644
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