Service Request Ticket - # 73099

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2019 11:57 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141296[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0X8F8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298

Wired NIC 98:5A:EB:D2:68:E5


Wireless NIC B8:09:8A:DB:F2:59


Bluetooth NIC B8:09:8A:DB:F2:5A

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Jul 26, 2019 09:05 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Jul 26, 2019 09:05 AM 
Looks good in Sophos Central!
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Joe Collinsworth Jul 26, 2019 09:01 AM 
Task reassigned to Brittany Newman.
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Joe Collinsworth Jul 26, 2019 08:46 AM 
Finished
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Joe Collinsworth Jul 25, 2019 04:13 PM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Jul 25, 2019 04:13 PM 
Reimaging
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Brittany Franklin Jul 25, 2019 11:57 AM 
Sophos either needs a reboot or a full reinstall on w20141296.
Try the reboot first :)
Tamper Protection Code: 703512490207
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