Service Request Ticket - # 73103

Service Request Ticket - # 73103

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Service Request Information

CONTACT	Name	Ludwig, Chad	Date	Jul 26, 2019 08:22 AM
	Department	Deaf Studies and Professional Studies	Phone	88444
	Location		Email	ludwigc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160174 (opens in a new window)	Bldg/Room	RWEC 138
	Service Tag		Description	Xerox Phaser 3260/DNI Monochrome Lasser Printer
	Serial No.	K8A239978	Location	Konnie Sayers
	Model	3260/DNI	Hostname
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3A:D5:5D

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jul 30, 2019 09:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jul 30, 2019 09:54 AM	Fixed	Add Attachment
Stephanie Magee	Jul 29, 2019 10:33 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Jul 29, 2019 10:33 AM	**This is an email** I still experience problem. The test page do print out but then the attempted cancelled job came through. This one NEED TO STOP! We are talking about 20 pages powerpoint presentation multiple 20 set. I intended to send it out to the copier machine in the copier room but it went to that printer.	Add Attachment
Shandelle Plasker	Jul 29, 2019 09:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jul 29, 2019 09:37 AM	Rebooted. Fixed issue.	Add Attachment
Stephanie Magee	Jul 26, 2019 11:10 AM	**This is an email** I accidentally sent a multiples copies to color printer X0878. I went in printer setting via my iMac to cancel the queue for printing. I click on "cancel job" on the printer machine. the "cancelling job" appear on the screen. It remains like that. I decided to turn the printer's power to see if it will do the trick. It didn't, it tried to print some more papers. I interrupted it by cancelling the job. It stopped printing which is good. However the "cancelling jobs" remains on screen as it has been like this over 30 minutes. Hope this help? -Chad	Add Attachment
Stephanie Magee	Jul 26, 2019 11:01 AM	#20160174 is now working, self resolved.	Add Attachment
Stephanie Magee	Jul 26, 2019 10:55 AM	**This is an email** accidentally printed a large color files to my color printer, WOU serial 20140878 I tried to cancel it on my desktop, it did. I tried to cancel it on the printer machine itself, it seem to take forever. I turned it off/on and it tried to print it again so I pressed "cancelled" button and its taking a long while. -Chad	Add Attachment
Stephanie Magee	Jul 26, 2019 08:22 AM	**This is an email** I was trying to print small piece of paper via the printer and it got jammed. I am in RWEC 138 however I'd be around on 1st floor all day today running the conference as I am chair of ASL Silent Weekend. If someone can take a look and perhaps find a way to remove the small paper out from the printer. I can be reached by text at 5857484925, if need. My colleague in room RWEC 137 will be able to let you in my office, if need. I am writing with an assumption that you might stop by today. If your day is packed full and I can wait until next week. Thanks again. -- My native language is American Sign Language. While I am bilingual, you may notice English translation errors. Contact me if you have any questions or need clarification.	Add Attachment