Service Request Ticket

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Service Request Information

CONTACT	Name	McMahan, Ethan	Date	Jul 26, 2019 09:19 AM
	Department	Behavioral Sciences Division	Phone	88634
	Location		Email	mcmahane@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170252 (opens in a new window)	Bldg/Room	TODD 331
	Service Tag	B20GGH2	Description	Dell Latitude 7280 (i5-7300U, dual core 2.6HGz)
	Serial No.	B20GGH2	Location	Ethan McMahan
	CPU	Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	A4:4C:C8:32:50:42
	Wireless NIC	F4:96:34:65:28:AE
	Bluetooth NIC	F4:96:34:65:28:B2

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Aug 07, 2019 11:07 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Joe Collinsworth	Aug 02, 2019 12:29 PM	He took it home, said he'd let me know when it finishes.	Add Attachment
Joe Collinsworth	Aug 01, 2019 11:46 AM	Started updates	Add Attachment
Joe Collinsworth	Aug 01, 2019 09:06 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Jul 31, 2019 11:44 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Stephanie Magee	Jul 30, 2019 04:16 PM	Email bounced back. Correct email address for Ethan is: mcmahane@wou.edu	Add Attachment
Joe Collinsworth	Jul 30, 2019 04:15 PM	**This is an outgoing email** Hi Ethan, I need some additional information regarding service request #73105 Description: Computer on outdated Windows 10 I was mistaken about which of your computers we were supposed to be working on. I will need to make another appointment with you to update your laptop this time. I apologize for the confusion. Thank you, Joe	Add Attachment Public
Katherine Reynoso	Jul 30, 2019 01:06 PM	We are supposed to check the laptop not the desktop. We will need to reschedule.	Add Attachment
Joe Collinsworth	Jul 30, 2019 12:26 PM	It's on windows 7, not 10. can't reimage because I don't know if he stores stuff on here	Add Attachment
Joe Collinsworth	Jul 26, 2019 01:45 PM	resent	Add Attachment
Stephanie Magee	Jul 26, 2019 09:36 AM	Email bounced back. Correct email address for Ethan is: mcmahane@wou.edu	Add Attachment
Joe Collinsworth	Jul 26, 2019 09:32 AM	**This is an outgoing email** Hi Ethan, I need some additional information regarding service request #73105 Description: Computer on outdated Windows 10 Your computer is running an outdated version of Windows and will need to be updated to continue receiving security updates. Please let me know when you're free to let us work on this. Thank you Joe	Add Attachment Public
Bradley Karkanen	Jul 26, 2019 09:19 AM	This machine is running Windows 10 1703 which is no longer supported. It needs to be upgraded to a new version to continue receiving security updates.	Add Attachment