Service Request Ticket - # 73106

Service Request Information

CONTACT Name Fuchs, Tina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 26, 2019 11:18 AM
Department VP Academic Affairs/Provost Phone 88220
Location Email fuchst@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20181369[Edit Inv] (opens in a new window) Bldg/Room ACK 167
Service Tag Description CalDigit TS3Plus 15-Port ThunderBolt3 Dock(SpcGry)
Serial No. A9578092526 Location Tina Fuchs, for use with W#20181368
TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 12, 2019 02:19 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 12, 2019 02:08 PM 
She is all good and set up!
64:4b:f0:12:aa:9c is the mac address of the new one
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John Rushing Aug 09, 2019 03:07 PM 
Task reassigned to Gino Salazar.
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John Rushing Aug 09, 2019 03:05 PM 
Return info:
FedEx
Tracking number: 1009 9415 6176
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John Rushing Aug 09, 2019 03:03 PM 
Old Mac address: 644BF010D0E0
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John Rushing Aug 09, 2019 01:49 PM 
Unit RMA'd on 8/9/2019.  
old unit:
SN: A91M1061191

new unit:
SN: A9578092526
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John Rushing Aug 06, 2019 08:08 AM 
Inbox, not Outbox, oops
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John Rushing Aug 06, 2019 08:06 AM 
Dock is currently in Outbox in ITC 008
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John Rushing Aug 05, 2019 10:40 AM 
They are sending a box for RMA
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Gino Salazar Jul 31, 2019 04:56 PM 
Task reassigned to John Rushing.
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Gino Salazar Jul 31, 2019 12:45 PM 
Running tests so we know exactly what works and what 
doesn't
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Gino Salazar Jul 26, 2019 04:52 PM 
Brought back her dock, it has to be warrantied. It's dead 
dead
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Megan Thibeault Jul 26, 2019 11:21 AM 
Task reassigned to Gino Salazar.
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Megan Thibeault Jul 26, 2019 11:21 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Stephanie Magee Jul 26, 2019 11:18 AM 
****This is an email****
Tina Fuchs has been having an issues with 
undocking and docking her brand new 13" Macbook 
Pro through her CalDigit TS3 Plus docking 
station. When she re-docks her peripherals 
(monitors, keyboard, mouse, etc...) usually 
take a long time to relink. This morning, they 
are not relinking at all.

I did some research on the issue and it appears 
some people have been able to resolve a similar 
issue with a reboot, however at this time that 
does not work. Currently nothing is 
reconnecting even after unplugging everything. 
Maybe the dock is dead? Can you please have a 
tech please bring her a replacement dock or 
help us resolve this issue?

https://apple.stackexchange.com/questions/30539
7/thunderbolt-3-dock-disconnects-when-macbook-
sleeps
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