Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Kevin	Date	Jul 26, 2019 02:44 PM
	Department	University Housing	Phone	88319
	Location		Email	thibeaultk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130716 (opens in a new window)	Bldg/Room	PDR PDR
	Service Tag	35K6M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35K6M02	Location	PDR pile - drive out
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat X Pro; MS Project Standard 2003
	Wired NIC	34:17:EB:9A:D9:69

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jul 30, 2019 01:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jul 30, 2019 01:39 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jul 30, 2019 01:39 PM	Gave admin rights	Add Attachment
Stephanie Magee	Jul 26, 2019 02:44 PM	Kevin needs admin rights on this computer: 20130716	Add Attachment