Service Request Ticket - # 73112

Service Request Information

CONTACT Name Mock, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 26, 2019 03:13 PM
Department Natural Science Division Phone 89710
Location Email mockc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190011[Edit Inv] (opens in a new window) Bldg/Room MA 305
Service Tag 4NXN7Y2 Description Dell XPS 2in1 15in 7-8705GQuad(8th)16GB 256GB SSD
Serial No. 4NXN7Y2 Location Christopher Mock

CPU Intel Core i7-8750G Quad core(up to 4.1GHz, 8M )


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;

Wired NIC 8C:04:BA:83:C6:64


Wireless NIC 9C:B6:D0:99:57:4F

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Aug 02, 2019 08:59 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Joe Collinsworth Aug 02, 2019 07:56 AM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Jul 31, 2019 01:44 PM 
****This is an outgoing email****
Hi Christopher,

I need some additional information 
regarding service request #73112

Description: NEW EQUIP SETUP: Dell XPS 
2in1 15in W#20190011[Edit Inv] & dock W#20190012[Edit Inv] 
to Maaske 305 for C. Mock

Your new computer is set up and ready to 
be delivered, please let me know when 
you'll be on campus so I can come set it 
up for you.
Thank you,
Joe
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Public
Bradley Karkanen Jul 31, 2019 11:29 AM 
Task reassigned to UCS Tech.
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Bradley Karkanen Jul 31, 2019 11:29 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Bradley Karkanen Jul 31, 2019 11:29 AM 
This is imaged and ready to go. Back on new equip shelf.
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Tricia Flaherty Jul 30, 2019 09:24 AM 
T:\camtasia\Camtasia_Ed_2019_v19
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Robbie Downin Jul 26, 2019 03:13 PM 
NEW EQUIP SETUP: Deliver Dell XPS 2in1 15in 7-8705GQuad(8th)16GB 256GB SSD andDell Business Thunderbolt DockTB16 w/ 180W Adapter to Maaske 305
New items: W#20190011[Edit Inv] (laptop), W#20190012[Edit Inv] (dock)
Old items: W#20141249[Edit Inv]
Additional software: Camtasia 2019 from VISA2018009203
Contact via email & cc Laurie Burton in emails
Items will be on inventory counter
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