Service Request Ticket - # 73119

Service Request Information

CONTACT Name Phillips, Alan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 29, 2019 02:44 PM
Department University Computing Solutions Phone 88862
Location Email phillipsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171046[Edit Inv] (opens in a new window) Bldg/Room ITC 004
Service Tag CSDCRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSDCRP2 Location Alan Phillips

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; Duo, VMware Vsphere 5.5, VanDyke SecureCRT, PL/SQL Developer, PaleMoon, Tinuous, qliqCONNECT, OpenVPN Connect

Wired NIC D8:9E:F3:4B:D5:27

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jul 29, 2019 05:00 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jul 29, 2019 05:00 PM 
Uninstalled the new version and installed an older 
one so we could license it
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Gino Salazar Jul 29, 2019 04:44 PM 
Task reassigned to Joe Collinsworth.
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Stephanie Magee Jul 29, 2019 02:44 PM 
Alan's new PC has SecureCRT installed, but not 
registered
He will be at his desk the rest of today, but 
out all day Tuesday.
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image (4).png