Service Request Ticket - # 73123

Service Request Ticket - # 73123

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Olsen, Mandy	Date	Jul 30, 2019 10:11 AM
	Department	Education & Leadership	Phone	88471
	Location		Email	olsena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160905 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5HSHJH2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	5HSHJH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:7F:D8

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Aug 27, 2019 09:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Aug 27, 2019 09:14 AM	**This is an email** Hi there! Sorry, I was away on vacation! It doesn’t seem to be grinding anymore and has sped up a bit! I think it’s working now! Thank you so much, I will contact you again if I need additional help!	Add Attachment
Joe Collinsworth	Aug 27, 2019 08:02 AM	**This is an outgoing email** Hi Mandy, I need some additional information regarding service request #73123 Description: Grinding noise + reboot = slow computer? We've been trying to get in touch with you to follow up on your service request. Please let me know when you will be in the office so I can get this resolved. Thank you Joe	Add Attachment Public
Joe Collinsworth	Aug 20, 2019 01:08 PM	**This is an outgoing email** Hi Mandy, I need some additional information regarding service request #73123 Description: Grinding noise + reboot = slow computer? Please let me know when you will be in the office so I can come take a look at your computer. If you're okay with it, I can get someone to let me in if you're going to be away from campus for a while. Thank you Joe	Add Attachment Public
Gino Salazar	Aug 14, 2019 04:51 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Aug 14, 2019 04:51 PM	closed the other one	Add Attachment
Gino Salazar	Aug 14, 2019 04:50 PM	Just show up to her office	Add Attachment
Gino Salazar	Aug 14, 2019 04:50 PM	73266 is another SR for her	Add Attachment
Gino Salazar	Aug 14, 2019 08:16 AM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Aug 13, 2019 09:47 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Jul 31, 2019 11:47 AM	Talked with coworker and she doesn't work during the summer. She might not be in until fall term.	Add Attachment
Katherine Reynoso	Jul 31, 2019 08:08 AM	**This is an outgoing email** Hi Mandy, I need some additional information regarding service request #73123 Description: 7/30 Grinding noise + reboot = slow computer? I'm Katherine from UCS. I wanted to know when it would be a good time to check out the issue on your computer. If you can contact me with a time, so we can see the issue, it would be appreciated.	Add Attachment Public
Katherine Reynoso	Jul 30, 2019 04:03 PM	I went to her office twice today, at 1:30 and at 2:00 and she wasn't there.	Add Attachment
Stephanie Magee	Jul 30, 2019 10:11 AM	Mandy's poor computer started up this morning with a grinding noise and then wouldn't load her home screen. She tried to reboot it, the grinding stopped, and it takes about 15 minutes to open one web page. RWEC 163	Add Attachment