Service Request Ticket - # 73143

Service Request Information

CONTACT Name Reddan, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2019 11:22 AM
Department Creative Arts/Music Phone 88802
Location Email reddanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171045[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag CSLBRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSLBRP2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; Finale25 license from Music Dept site license SR SEPT2018; WavePad Sound Editor Masters Edition Versions 8.27(FreeUPG 9.01.) WIN VISA2018008159 OCT2018; Provalis Research ProSuite Academic ( includes QDA Miner 5, WordStat 8 & Simstat) VISA2018008158 OCT2018;

Wired NIC D8:9E:F3:4B:AA:B5

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Aug 06, 2019 10:05 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Aug 01, 2019 03:30 PM 
Installed WavePad Sound Editor Masters Edition Versions 
8.27(FreeUPG 9.01.) WIN and registered the license. 
Task completed.
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Reggie Johnson Aug 01, 2019 02:36 PM 
Task reassigned to Reggie Johnson.
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Stephanie Magee Aug 01, 2019 01:58 PM 
****This is an email****
I am on campus today from 3 until 6pm. I am 
also on campus tomorrow from 11am to 5pm. Just 
let me know if any of those times work for you.
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Reggie Johnson Aug 01, 2019 01:11 PM 
****This is an outgoing email****
Hi James,

I need some additional information regarding service 
request #73143

Description: SOFTWARE INSTALL: Dell OptiPlex 7050 SFF 
desktop, in Smith 124 for James Reddan ASAP 
(order#10301)

When is a good time for a UCS Tech to visit your office 
and complete this software installation? 

Thanks,

Reggie
UCS Tech
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Public
Tricia Flaherty Aug 01, 2019 11:31 AM 
He has deadlines he needs the software for so please 
contact him ASAP.  He is very responsive to email and has 
been on campus
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Tricia Flaherty Aug 01, 2019 11:22 AM 
Installers and info for software going to Rededan can be found HERE:
WavePad Sound Editor Masters Edition Versions 8.27(FreeUPG 9.01.) WIN 
VISA2018008159 
T:\NCH_WavePad_Sound_Editor
rovalis Research ProSuite Academic ( includes QDA Miner 5, WordStat 8 & 
Simstat) VISA2018008158 
T:\PROVALIS_ProSuite_ACAD
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