Service Request Ticket - # 73146

Service Request Information

CONTACT Name Jamestown, Jordan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2019 12:12 PM
Department Athletics Phone
Location Email jamestownj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181461[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3FFKJT2 Description Dell Latitude 5300 laptop(i5-8365U, 1.6GHZ quad)
Serial No. 3FFKJT2 Location PDR

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC E4:54:E8:00:FA:E7


Wireless NIC 3C:F0:11:CD:85:D4

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Aug 06, 2019 12:07 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Aug 06, 2019 12:07 PM 
task is completed. affirmative
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Shandelle Plasker Aug 06, 2019 11:57 AM 
If this is complete please close the SR.
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Reggie Johnson Aug 06, 2019 11:37 AM 
Dropped of laptop 
20181461[Edit Inv], took back 
loaner 20120209[Edit Inv]
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Shandelle Plasker Aug 06, 2019 09:41 AM 
Task reassigned to Reggie Johnson.
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Gino Salazar Aug 06, 2019 08:56 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Gino Salazar Aug 06, 2019 08:54 AM 
Priority changed from (3) Priority to (2) High Priority.
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Gino Salazar Aug 06, 2019 08:17 AM 
Sending email for availability
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Katherine Reynoso Aug 01, 2019 04:58 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Aug 01, 2019 03:15 PM 
Item is finished with reimage and in the outbox.
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Tricia Flaherty Aug 01, 2019 12:12 PM 
This IFC laptop W#20181461[Edit Inv] is for replacement of 
W#20150790[Edit Inv] which is out of warranty and has extremely 
swelling battery Please update and notify Tricia if User 
changes from Jordan Jamestown, Asst. Men's Basketbal
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