Service Request Ticket - # 73149

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2019 01:37 PM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20121300[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag Description Microsoft Surface Pro Tablet with 128GB
Serial No. 068398131353 Location Going to PDR

CPU Intel Core i5-3317U 1.7GHz


OS Unknown Software

Wireless NIC 60:45:BD:EB:F6:D8


Bluetooth NIC 60:45:BD:EB:F6:D9

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 24, 2020 10:20 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 24, 2020 10:20 AM 
Emailed user and phone call prior
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Bradley Karkanen Nov 25, 2019 09:23 AM 
Task reassigned to Megan Thibeault.
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Bradley Karkanen Sep 20, 2019 04:44 PM 
One of them is done
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Stephanie Magee Sep 06, 2019 04:14 PM 
add this one #20121300[Edit Inv]
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Joe Collinsworth Aug 07, 2019 01:14 PM 
Task reassigned to Bradley Karkanen.
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Joe Collinsworth Aug 01, 2019 04:31 PM 
Started reimaging tablets
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Joe Collinsworth Aug 01, 2019 04:31 PM 
Picked up all PDR computers
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Joe Collinsworth Aug 01, 2019 04:31 PM 
Fixed the dock situation temporarily. Power supply seems 
faulty and will need to ask Tricia about getting a 
replacement.
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Joe Collinsworth Aug 01, 2019 03:44 PM 
Task reassigned to Joe Collinsworth.
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Stephanie Magee Aug 01, 2019 02:05 PM 
Anytime is fine. I'm in until 4:15pm and i'm in at 
8am.
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Stephanie Magee Aug 01, 2019 01:38 PM 
She also needs help with setting the csd Username 
and password for this: W#20121303[Edit Inv], 20160447[Edit Inv], 
20110720[Edit Inv] and 20121304[Edit Inv]
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Stephanie Magee Aug 01, 2019 01:38 PM 
returns or recycles
20010858[Edit Inv]
20090570[Edit Inv]
20080254[Edit Inv]
2014004252
20060591[Edit Inv]
HP Pavillian and 2 Cisco and 1 HP ?????
surplus 2 Kinects sensors - no WOU #'s
200110545
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Stephanie Magee Aug 01, 2019 01:37 PM 
My second monitor and keyboard are not working. 
I've restarted and the monitor goes into energy 
saving mode, the keyboard just isn't working at 
all.
my computer  20170533[Edit Inv], monitor 20170526[Edit Inv] 
caldigit # 20170701[Edit Inv]
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