Service Request Ticket - # 73159

Service Request Ticket - # 73159

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Service Request Information

CONTACT	Name	Beaver, Scott	Date	Aug 01, 2019 08:18 PM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161099 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HG9R2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	HG9R2H2	Location	PDR pile - drive out
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER from W#20121263 JUNE2018-- MATLAB individual license P0054558, Mathematica Professional v5.2 P0054563, PCTeX v5 Professional with MathTimePro fonts P0054530, and Macromedia DreamWeaver MX 2004 P0052818, MiKTex is open source, , Adobe Acrobat Pro 10 WIN P0082625, WinEdt v8VISA2013003812, Camtasia Studio v8.5.2 WIN VISA2014004600 MAY2015
	Wired NIC	D4:81:D7:D8:3B:FF
	Wireless NIC	00:28:F8:BF:55:13

TECHS	Submitted by	Joseph Tavares	Contact	jtavares15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Aug 21, 2019 09:47 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Joseph Tavares	Aug 20, 2019 05:22 PM	Scott came in and picked up the Laptop, Bradley helped him through the setup process.	Add Attachment
Bradley Karkanen	Aug 20, 2019 03:38 PM	Priority changed from (4) Moderate Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Aug 20, 2019 12:23 PM	Dreamweaver MX 2004 from P0052818 ***OLD version may not load on new OS discuss the need to re-install with end user T:\Macromedia\Dreamweaver\Dreamweaver MX 2004 S# DWD700-58824-09225-38353	Add Attachment
Bradley Karkanen	Aug 19, 2019 10:54 AM	**This is an outgoing email** Hi Scott, I need some additional information regarding service request #73159 Description: Lost laptop When are you available for me to come by and make sure we get everything backed up before we reimage your laptop?	Add Attachment Public
Bradley Karkanen	Aug 19, 2019 09:47 AM	Currently doing Driver/Firmware updates. Windows is royally broken anyway so a reimage was in order anyway.	Add Attachment
Megan Thibeault	Aug 19, 2019 09:06 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Aug 19, 2019 09:06 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Aug 19, 2019 09:06 AM	Ellis would like you to work on this when it comes in.	Add Attachment
Michael Ellis	Aug 09, 2019 04:45 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Michael Ellis	Aug 09, 2019 04:45 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Michael Ellis	Aug 09, 2019 04:45 PM	He is coming in at 9am on 8/19 to re-image the machine.	Add Attachment
Joseph Tavares	Aug 02, 2019 06:10 PM	Laptop was found **This is an email** It does; thank you. Got a message today that they found it :):) Sent from my iPhone	Add Attachment
Joseph Tavares	Aug 01, 2019 08:19 PM	Contact changed from Michael Ellis to Scott Beaver.	Add Attachment
Joseph Tavares	Aug 01, 2019 08:18 PM	**This is an email** Hi folks - I misplaced my laptop at SEA-TAC airport. I have filed a lost property report but have not had a chance to get in touch with TSA yet (I most likely left it at security). Just an FYI. Thanks, Scott Sent from my iPhone	Add Attachment