Service Request Ticket - # 73162

Service Request Information

CONTACT Name Wicks, Tracie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2019 10:37 AM
Department Phone 88486
Location Email wickst@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20190140[Edit Inv] (opens in a new window) Bldg/Room WEL 110
Service Tag Description Xerox VersaLink B400/DN Monochrome Laser Printer
Serial No. S6HB019301 Location Front Reception, replacing W#20110517 Front Desk

Model B400/DN Hostname twix.wou.edu
Notes 47 ppm -monthly duty cycle: recommended up to 12,000 pages and max up to 110,000; -max RES. 1200 x 1200 dpi (enhanced) -Standard two sided output(duplexing) - std paper capacity 700 sheets (optional extra tray) -Sm.-med. workgroup, Best for work teams of 3 to 15 users -Memory 2GB standard; IP:140.211.64.12 Ink/Toner Refill

Wired NIC 9C:93:4E:AB:87:2F


TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public

Entered by Date Memo
Shandelle Plasker Aug 07, 2019 02:53 PM
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Aug 07, 2019 02:53 PM
This has been delivered. Have not heard back from 
Rob yet but going to close this since the machine 
is in their possession. 
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Shandelle Plasker Aug 05, 2019 10:19 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Aug 05, 2019 10:19 AM
****This is an email****
Hello Rob,

I came down and delivered Tacies new Versalink 
B400 printer. Unfortunately, the USB A to B 
extender that was being used for the old 
printer is the older model. The new printers 
use the new 3.0 USB A to B. This will need to 
be purchased for the printer to work with her 
system. Tricia has it in stock right now for 
$12.

There is also a second option you may be 
interested in.  If you put this machine on the 
network (hooked up by ethernet cord) then you 
have the option to keep this machine under 
warranty after the one-year manufacturer 
warranty is up. As long as the toner is 
purchased through me which I purchase it 
through Xerox's warranty program the machine 
will be put under warranty. The machine does 
need to be networked to apply for the warranty 
program. This would cost an ethernet jack 
activation if we find that one is not already 
activated. If you have any questions about the 
warranty program please let me know.

Let me know what you would like to do.


Thank you,
Shandelle
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Robbie Downin Aug 02, 2019 10:37 AM
PRINTER SETUP: Deliver Xerox VersaLink B400/DN Monochrome Laser Printer to APSC 408
New items: W#20190140[Edit Inv] (printer)
Old items: W#20110517[Edit Inv] (printer)
Items will be on inventory desk
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