Service Request Ticket - # 73170

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2019 02:52 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130299[Edit Inv] (opens in a new window) Bldg/Room HL 121
Service Tag Description Wyse P25 zero client 32MB FLASH/512MB #909569-01L
Serial No. 9F2DM606537 Location HL121 Study Room

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2013 from P0091580, Microsoft VDA subscription from P0091580, VMWare View 5 Premier from P0091580

Wired NIC 00:80:64:B3:32:76

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Aug 02, 2019 04:43 PM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Aug 02, 2019 04:43 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Aug 02, 2019 04:43 PM 
Talked to John and it turns out they're not 
supposed to play sound.
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Stephanie Magee Aug 02, 2019 02:52 PM 
Study Room 121 does not play sound
No error messages, tried different settings and 
rebooting the machine.
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