Service Request Ticket - # 73174

Service Request Information

CONTACT Name Garner, Cynthia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2019 09:29 AM
Department Creative Arts Phone 89513
Location Email garnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140663[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2B0DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CC:90:39


Wireless NIC C0:CE:CD:EB:70:4F


Bluetooth NIC C0:CE:CD:EB:70:50

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact smagee15@wou.edu 88925

Tracking

Entered by Date Memo
Stephanie Magee
Email

Public
Entered by Date Memo
Stephanie Magee Aug 06, 2019 02:22 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Stephanie Magee Aug 06, 2019 02:22 PM 
Cynthia picked up the laptop
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Shandelle Plasker Aug 06, 2019 11:47 AM 
Task reassigned to Stephanie Magee.
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Shandelle Plasker Aug 06, 2019 11:47 AM 
The machine is up at the front desk with the 
charger she brought in with it.

Please hardwire her in for the first time.
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Shandelle Plasker Aug 06, 2019 11:44 AM 
Thank you! I will be by this afternoon around 
2:00.
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Shandelle Plasker Aug 06, 2019 08:33 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Aug 06, 2019 08:32 AM 
****This is an email****
Hi Cynthia,

Your Mac laptop is all ready to be picked up. 
After a reboot, your machine was working fine. 
I checked for updates and ran all test that 
came back good.

Let me know when you will be able to pick this 
up and I will update the ticket with the 
information.


Thank you,
Shandelle
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Shandelle Plasker Aug 05, 2019 04:07 PM 
loaner: 20131036[Edit Inv]
Charger: 20131007[Edit Inv]
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Shandelle Plasker Aug 05, 2019 02:47 PM 
Task reassigned to Shandelle Pepper.
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Stephanie Magee Aug 05, 2019 09:29 AM 
Cynthia left her laptop to charge and when she 
returned to it, it would not turn on. There was 
no green light on her charger either. She tried 
different chargers & outlets but nothing seems 
to charge the laptop. the laptop still will not 
turn on 
She is coming in today to have a tech take a 
look at it.
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