Service Request Ticket - # 73175

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2019 09:47 AM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150404[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRC0RPDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;Adobe CC2015(named user)MARCH2016 - Add adobe CC desktop to laptop and iMac desktop order#9024

Wired NIC 38:C9:86:3A:5D:7E


Wireless NIC A4:D1:8C:60:F1:72


Bluetooth NIC A4:D1:8C:60:F1:73

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Aug 06, 2019 09:17 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Aug 05, 2019 03:05 PM 
uninstalled and 
started reinstalling. 
will finish up when 
she gets back 
tomorrow.
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Shandelle Plasker Aug 05, 2019 02:14 PM 
Task reassigned to Joe Collinsworth.
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Stephanie Magee Aug 05, 2019 09:47 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Aug 05, 2019 09:47 AM 
I upgraded several Microsoft Office programs 
when prompted on my computer and Excel is now 
saying it needs a Microsoft 365 login. I don't 
know how the initial licensing worked for my 
Mac when it was purchased a few years ago so I 
figured I'd reach out to see how I can get 
access restored.
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