Service Request Ticket

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Service Request Information

CONTACT	Name	Davis, Lacey	Date	Aug 05, 2019 10:46 AM
	Department	VP Finance & Administration	Phone	89260
	Location		Email	davisld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130035 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F56V7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67221;
	Wired NIC	B8:CA:3A:A2:E3:8C

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 16, 2019 08:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 16, 2019 08:34 AM	this is so old and done	Add Attachment
Joe Collinsworth	Nov 14, 2019 02:02 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Nov 14, 2019 11:37 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Nov 14, 2019 11:37 AM	Computer 20130035 is still here. It is a desktop.	Add Attachment
Joe Collinsworth	Nov 13, 2019 03:24 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Nov 13, 2019 12:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Nov 13, 2019 12:43 PM	picked up laptop	Add Attachment
Katherine Reynoso	Nov 07, 2019 08:39 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Nov 07, 2019 08:39 AM	The computer is sitting on the stand-up desk.	Add Attachment
Peter Puettmann	Nov 01, 2019 01:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Nov 01, 2019 01:31 PM	returhned	Add Attachment
Peter Puettmann	Oct 23, 2019 08:09 AM	have ready. will deliver back today.	Add Attachment
Joe Collinsworth	Sep 26, 2019 01:08 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Sep 26, 2019 08:25 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Peter Puettmann	Sep 26, 2019 08:25 AM	do you happen to kow where this is?	Add Attachment
Bradley Karkanen	Sep 04, 2019 08:02 AM	Task reassigned to Peter Puettmann.	Add Attachment
Bradley Karkanen	Aug 30, 2019 11:02 AM	Joe is running Prime95	Add Attachment
Bradley Karkanen	Aug 19, 2019 10:55 AM	I ran firmware updates and windows updates. It passed diagnostics.	Add Attachment
Peter Puettmann	Aug 14, 2019 08:50 AM	got it	Add Attachment
Peter Puettmann	Aug 14, 2019 08:49 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Aug 07, 2019 08:49 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Aug 05, 2019 10:52 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Stephanie Magee	Aug 05, 2019 10:52 AM	Might need to be replaced	Add Attachment
Stephanie Magee	Aug 05, 2019 10:46 AM	SR #71887 outlines the issue more descriptively	Add Attachment
Stephanie Magee	Aug 05, 2019 10:46 AM	Cheri Freedman's student desktop is running into a reoccurring problem that was "fixed" back in April. Consistent rebooting, black screen. Lacey is the contact because Cheri is off on vacation from 8/5 to 8/15, Lacey has access to the office	Add Attachment