Service Request Ticket

Service Request Information

CONTACT	Name	Karns, Keith	Date	Aug 05, 2019 11:15 AM
	Department	Creative Arts/Music	Phone	88541
	Location		Email	karnsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161089 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02TTK4THV29	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019010857 APR2020 ORDER11737;
	Wireless NIC	DC:A9:04:84:61:0C
	Bluetooth NIC	DC:A9:04:8B:F8:B9

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Aug 15, 2019 11:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Aug 15, 2019 11:15 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Aug 15, 2019 11:15 AM	gave back loaner. picked up mac	Add Attachment
Stephanie Magee	Aug 15, 2019 10:28 AM	Called to let know it was ready he's coming by later this morning to pick it up	Add Attachment
Gino Salazar	Aug 07, 2019 11:29 AM	Made a time machine backup of it, I have it on my desk	Add Attachment
John Rushing	Aug 06, 2019 08:07 AM	Laptop is currently in Inbox in ITC 008.	Add Attachment
John Rushing	Aug 05, 2019 12:01 PM	Apple repair ID D425588641. They are sending a mail in box to have it repaired.	Add Attachment
Stephanie Magee	Aug 05, 2019 11:27 AM	Task reassigned to John Rushing.	Add Attachment
Stephanie Magee	Aug 05, 2019 11:26 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Aug 05, 2019 11:26 AM	Emailed Keith that his laptop needs to be sent into apple, let him know that he can pick up a loaner later today or tomorrow	Add Attachment
Peter Puettmann	Aug 05, 2019 11:26 AM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Aug 05, 2019 11:26 AM	needs to be sent to apple	Add Attachment
Stephanie Magee	Aug 05, 2019 11:15 AM	Keith brought in his laptop because the screen died. Lights up but no display. Will return tomorrow to pick it up	Add Attachment