Service Request Ticket - # 73182

Service Request Information

CONTACT Name Garner, Cynthia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2019 12:48 PM
Department Creative Arts Phone 89513
Location Email garnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140663[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2B0DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CC:90:39


Wireless NIC C0:CE:CD:EB:70:4F


Bluetooth NIC C0:CE:CD:EB:70:50

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Aug 05, 2019 04:08 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Aug 05, 2019 04:08 PM 
Two SR were made for this. Please see SR 73174 for 
further details.
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Shandelle Plasker Aug 05, 2019 12:48 PM 
Mac is not charging or turning on.

loaner 20131036[Edit Inv]
Charger 20131007[Edit Inv]


mac with issue:
20140663[Edit Inv]
Dropped off with charger
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