Service Request Ticket - # 73183

Service Request Ticket - # 73183

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Service Request Information

CONTACT	Name	Kortz, Brian	Date	Aug 05, 2019 12:56 PM
	Department	Athletics	Phone	88051
	Location		Email	kortzb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170246 (opens in a new window)	Bldg/Room	NPE 203
	Service Tag	533LHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	533LHL2	Location	Brian Kortz, Director of Athletic Communications
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; Adobe CC** Full Suite (NAMED USER) kortzb@wou.edu 8-1-2019;
	Wired NIC	50:9A:4C:58:53:47

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Aug 06, 2019 09:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Aug 05, 2019 03:31 PM	Task reassigned to Peter Puettmann.	Add Attachment
Shandelle Plasker	Aug 05, 2019 03:31 PM	**This is an email** Great! As soon as a tech is available they will head your way! Thanks and have a good day.	Add Attachment
Shandelle Plasker	Aug 05, 2019 03:31 PM	**This is an email** Anytime works. I'm here right now and should be around the rest of the day Thank you	Add Attachment
Shandelle Plasker	Aug 05, 2019 01:09 PM	available all day	Add Attachment
Shandelle Plasker	Aug 05, 2019 12:58 PM	**This is an email** Hi Brian, When would be a good time for someone to stop by? You do not have to be there but if you are not there the room needs to be unlocked and you will need to be signed out of the machine so the tech can sign in. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Aug 05, 2019 12:57 PM	**This is an email** code is 20170246 Thanks	Add Attachment
Shandelle Plasker	Aug 05, 2019 12:56 PM	**This is an email** Brian, Could I please have the WOU # for your PC desktop? I can schedule the task for Monday, what time would be most convenient? Thank you, Stephanie	Add Attachment
Shandelle Plasker	Aug 05, 2019 12:56 PM	**This is an email** Hello, I chatted with Peter earlier as he was in the process of helping Alyssa our athletic trainer with something else and I chatted with him about coming over and giving me admin access on my pc desktop so that I can download some Adobe Creative Suite options and also some editing software. If someone could come by on Monday, that would be great! Thanks Brian	Add Attachment