Service Request Ticket

Service Request Information

CONTACT	Name	Bradley, Brenda	Date	Aug 05, 2019 02:06 PM
	Department	Mathematics	Phone	88836
	Location		Email	bradleybn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141244 (opens in a new window)	Bldg/Room	WEL 130
	Service Tag	32WHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	32WHV42	Location	Mailroom - UCS imaging table
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Geometer's Sketchpad v5 from VISA2018008830 MAR2019 SR#71586 *can also be used on home station or laptop; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	98:90:96:D6:02:4E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Aug 28, 2019 03:45 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Aug 28, 2019 03:43 PM	Done	Add Attachment
Reggie Johnson	Aug 27, 2019 08:17 AM	installed camtasia on 20141244. She also wanted it installed on her tablet she will call to set up a time today.	Add Attachment
Megan Thibeault	Aug 26, 2019 07:59 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Aug 20, 2019 08:08 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Gino Salazar	Aug 14, 2019 08:50 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gino Salazar	Aug 14, 2019 08:50 AM	They want us over at 8/26 10am	Add Attachment
Gino Salazar	Aug 06, 2019 08:28 AM	Sent email	Add Attachment
Tricia Flaherty	Aug 05, 2019 02:06 PM	Serial and License info is user specific and caqn be found at: T:\camtasia\Camtasia_Ed_2019_v19	Add Attachment