Service Request Ticket - # 73185

Service Request Ticket - # 73185

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Service Request Information

CONTACT	Name	Nerz, Andrew	Date	Aug 05, 2019 02:08 PM
	Department	Natural Science Division	Phone	89709
	Location		Email	nerza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150671 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN5JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN5JB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	18:66:DA:14:14:37

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Aug 22, 2019 01:27 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Stephanie Magee	Aug 21, 2019 03:20 PM	He is coming in today to pick it up	Add Attachment
Joe Collinsworth	Aug 21, 2019 08:13 AM	Left voicemail	Add Attachment
Joe Collinsworth	Aug 20, 2019 11:51 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Joe Collinsworth	Aug 19, 2019 01:38 PM	in outbox	Add Attachment
Joe Collinsworth	Aug 19, 2019 01:38 PM	**This is an outgoing email Hi Andrew, Regarding service request #73185: Description: * 8/16 INSTALL Camtasia 2019 Education v.19 for Andrew Nerz on PC desktop Maaske 303 (order#11365) We are done installing Camtasia on your tablet and it is ready for you to pick up. If you're on campus let me know and I can bring it to your office. Thank you, Joe	Add Attachment Public
Stephanie Magee	Aug 16, 2019 01:29 PM	Code for Pro: 5333	Add Attachment
Stephanie Magee	Aug 16, 2019 01:29 PM	He brought in the device Would like it done by early next week.	Add Attachment
Stephanie Magee	Aug 15, 2019 12:10 PM	He called and wanted to reschedule for Friday 8/16/2019. He will call before coming to campus.	Add Attachment
Tricia Flaherty	Aug 14, 2019 03:11 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Aug 14, 2019 09:38 AM	Sent another email	Add Attachment
Gino Salazar	Aug 06, 2019 08:31 AM	Sent email	Add Attachment
Tricia Flaherty	Aug 05, 2019 02:08 PM	Serial and License info is user specific and can be found at: T:\camtasia\Camtasia_Ed_2019_v19	Add Attachment