Service Request Ticket

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Service Request Information

CONTACT	Name	Caster, Brian	Date	Aug 05, 2019 02:10 PM
	Department	Health & Exercise Science	Phone	88364
	Location		Email	casterb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150414 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L3DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009221 JUNE2019;
	Wired NIC	38:C9:86:42:68:C1
	Wireless NIC	A4:D1:8C:60:23:22
	Bluetooth NIC	A4:D1:8C:60:23:23

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Sep 24, 2019 11:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Sep 24, 2019 11:38 AM	This is done	Add Attachment
Reggie Johnson	Sep 24, 2019 09:55 AM	RWEC 244 for Brian Caster (order#11223)	Add Attachment
Reggie Johnson	Sep 23, 2019 02:58 PM	**This is an outgoing email** Hi Brian, I need some additional information regarding service request #73186 Description: INSTALL Camtasia 2019 Education v.19 for MacBook Pro 13-inch RWEC 244 for Brian Caster (order#11223) We have a ticket in our queue to install camtasia 2019 Education v.19 for your MacBook Pro 13-inch. When is a good date and time for a UCS Tech to stop by your office and take care of this task? Thanks, Reggie UCS	Add Attachment Public
Reggie Johnson	Sep 11, 2019 09:54 AM	He won't be in until Monday.	Add Attachment
Reggie Johnson	Sep 06, 2019 09:17 AM	**This is an outgoing email** Hi Brian, I need some additional information regarding service request #73186 Description: INSTALL Camtasia 2019 Education v.19 for MacBook Pro 13-inch RWEC 244 for Brian Caster (order#11223) We have a ticket in our queue to install camtasia 2019 Education v.19 for your MacBook Pro 13-inch. When is a good date and time for a UCS Tech to stop by your office and take care of this task? Thanks, Reggie UCS	Add Attachment Public
Reggie Johnson	Aug 26, 2019 08:12 AM	**This is an outgoing email** Hi Brian, I need some additional information regarding service request #73186 Description: INSTALL Camtasia 2019 Education v.19 for MacBook Pro 13-inch RWEC 244 for Brian Caster (order#11223) When is a good date and time for a UCS Tech to visit your office and install your software for Camtasia 2019 Education v.19 on your MacBook Pro. Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Aug 23, 2019 09:24 AM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Aug 06, 2019 08:28 AM	Sending email	Add Attachment
Tricia Flaherty	Aug 05, 2019 02:10 PM	Serial and License info is user specific and can be found at: T:\camtasia\Camtasia_Ed_2019_v19	Add Attachment