Service Request Ticket

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Service Request Information

CONTACT	Name	Morell, Kyle	Date	Aug 06, 2019 09:00 AM
	Department	University Computing Solutions	Phone	89384
	Location		Email	morellk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160272 (opens in a new window)	Bldg/Room	VAL 130
	Service Tag	GRGBQD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GRGBQD2	Location	Residential Computing
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	98:90:96:B5:79:B4

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Aug 19, 2019 04:48 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Aug 19, 2019 04:48 PM	This has been picked up by Kyle	Add Attachment
Shandelle Plasker	Aug 19, 2019 09:12 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Shandelle Plasker	Aug 19, 2019 09:12 AM	**This is an email** Hi Kyle, I put CPU at the front desk and let them know you will there around 11 today to pick it up. Shandelle	Add Attachment
Shandelle Plasker	Aug 19, 2019 09:12 AM	**This is an email** Hello Shandelle, I am available to pick up the computer myself anytime today, if there is a time that works best for you, please let me know! Otherwise I will walk down there around 11am. Thanks for your help!	Add Attachment
Shandelle Plasker	Aug 14, 2019 01:38 PM	Status changed from (5) Completed to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Aug 14, 2019 01:38 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Aug 14, 2019 01:38 PM	installed new hard drive which fixed the issue. Left VM to set up delivery.	Add Attachment
Shandelle Plasker	Aug 09, 2019 11:11 AM	Status changed from (7) Waiting for Contact to (3) Order in Process	Add Attachment
Shandelle Plasker	Aug 08, 2019 09:59 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Aug 08, 2019 09:59 AM	Submitted a dispatch for a new motherboard for this. #SR995831585	Add Attachment
Peter Puettmann	Aug 08, 2019 09:28 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Peter Puettmann	Aug 08, 2019 09:28 AM	nothing works. is at shandelles desk	Add Attachment
Peter Puettmann	Aug 08, 2019 09:25 AM	reimage.	Add Attachment
Shandelle Plasker	Aug 08, 2019 08:16 AM	Task reassigned to Peter Puettmann.	Add Attachment
Bradley Karkanen	Aug 06, 2019 09:01 AM	It is on the stand up desk.	Add Attachment
Bradley Karkanen	Aug 06, 2019 09:00 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Bradley Karkanen	Aug 06, 2019 09:00 AM	I ran diagnostics on this it passed. It won't boot the hard drive and it blue screens on PXE. Can someone take a look at it. Maybe try booting a stick? I am building NS images otherwise I would try myself. The warranty expires in about a week so we need to figure it out quickly.	Add Attachment