Service Request Ticket - # 73200

Service Request Information

CONTACT Name Laine, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2019 10:45 AM
Department Education & Leadership Phone 89289
Location Email lainem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190151[Edit Inv] (opens in a new window) Bldg/Room RWEC 162
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFYQ28XL410 Location Mariah Laine, NTT Instructor Ed & Leadership

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC 38:F9:D3:CD:83:6F


Bluetooth NIC A4:83:E7:0C:D9:75

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Aug 27, 2019 02:59 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Reggie Johnson Aug 27, 2019 02:42 PM 
Returned loaner 20131010[Edit Inv]
 Add Attachment
Reggie Johnson Aug 27, 2019 02:42 PM 
delivered macbook 20190151[Edit Inv] and retrieved old macbook 
20150646[Edit Inv].
 Add Attachment
Reggie Johnson Aug 27, 2019 01:20 PM 
Task reassigned to Reggie Johnson.
 Add Attachment
Stephanie Magee Aug 27, 2019 01:17 PM 
Hello,

I don't mean to seem impatient, but I am 
planning on driving to campus for the sole 
purpose of getting the laptop.  I was wondering 
if the 2pm time will work.

Please let me know,

Maria
 Add Attachment
Reggie Johnson Aug 26, 2019 09:26 AM 
Task reassigned to UCS Tech.
 Add Attachment
Reggie Johnson Aug 26, 2019 09:25 AM 
****This is an outgoing email****
Hi Mariah,

I need some additional information regarding service 
request #73200

Description: GFA SETUP: MacBook Pro W#20190151[Edit Inv] to 
RWEC162 for Mariah Laine

Your new laptop is setup and ready for you. When is a 
good date and time for a UCS Tech to visit your office 
and bring you your new equipment? 

Thanks,

Reggie
UCS Tech
 Add Attachment
Public
Reggie Johnson Aug 26, 2019 09:22 AM 
image and set up is complete. Item ready to be 
delivered to Mariah. Sending an email for availability.
 Add Attachment
Reggie Johnson Aug 23, 2019 04:54 PM 
imaging on my desk.
 Add Attachment
Robbie Downin Aug 23, 2019 02:55 PM 
Task reassigned to New Equip. Setup.
 Add Attachment
Robbie Downin Aug 23, 2019 02:55 PM 
Task reassigned to New Equip. Setup.
 Add Attachment
Robbie Downin Aug 23, 2019 02:55 PM 
GFA SETUP: Deliver Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A to RWEC 162
New items: W#20190151[Edit Inv] (MacBook Pro)
Old items: W#20150412[Edit Inv] (PDR'd)
Contact has loaner W#20150646[Edit Inv]
Items will be on inventory counter
Add Attachment
Tricia Flaherty Aug 23, 2019 02:34 PM 
new laptops are in this week and we will be assigning one 
today
 Add Attachment
Stephanie Magee Aug 23, 2019 12:51 PM 
Mariah called in to check the status.
Add Attachment
Shandelle Plasker Aug 06, 2019 10:45 AM 
Per our talk today Mariah will be getting a new 
Mac laptop to replace 20150646[Edit Inv] which also 
replaced 20150412[Edit Inv].

I called her and let her know that new Mac 
laptops will not arrive until the end of this 
week or being of next.
 Add Attachment