Service Request Ticket - # 73204

Service Request Information

CONTACT Name Overlin, Matt   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2019 12:05 PM
Department Athletics Phone 88516
Location Email overlinm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100078[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
Serial No. W80322L4DNM Location PDR

CPU Intel Core i3(3.06GHz, 4MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software

Wired NIC C4:2C:03:2F:05:7A


Wireless NIC D8:30:62:64:FA:AE


Bluetooth NIC 78:CA:39:BE:8D:9F

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 07, 2019 04:24 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 07, 2019 04:24 PM 
done
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Stephanie Magee Aug 07, 2019 11:20 AM 
****This is an email****
Hi Peter, I just got your voicemail from 
yesterday. My office is located in HWC 127 in 
the football office. Any help would be much 
appreciated.

Thanks
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Peter Puettmann Aug 06, 2019 02:21 PM 
called before coming and couldnt get a hold of him. went anyway and he wasnt there. left a vm when i got back asking where he is.
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Peter Puettmann Aug 06, 2019 12:11 PM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Aug 06, 2019 12:05 PM 
Matt is trying to use word on his desktop to 
open old files, he first got a notice that 
Office was not downloaded on his computer - 
when he attempted to download office he 
received more errors "Microsoft cant install" 
"has had an error"
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