Service Request Ticket - # 73208

Service Request Information

CONTACT Name Plummer, Kathryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2019 02:50 PM
Department Service Learning & Career Development Phone 88041
Location Email plummerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141195[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1F6LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 1F6LV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:6B:B0

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 13, 2019 10:03 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 13, 2019 10:03 AM 
Forgot to update this, this is all good
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Stephanie Magee Aug 06, 2019 03:11 PM 
She is available the rest of the day
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Bradley Karkanen Aug 06, 2019 02:50 PM 
Chrome needs to be uninstalled and reinstalled 
clean.
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Bradley Karkanen Aug 06, 2019 02:50 PM 
Sophos Central Event Details for Western Oregon 
UniversityWhat happened: Safe Browsing detected 
browser Google Chrome has been compromisedWhere 
it happened: W20141195Path: C:\Program Files 
(x86)\Google\Chrome\Application\chrome.exeWhat 
was detected: IntruderUser associated with 
device: MASH\plummerkHow severe it is: High
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