Service Request Ticket - # 73210

Service Request Information

CONTACT Name Klay, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2019 03:34 PM
Department Humanities Division Phone 89426
Location Email klayk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141290[Edit Inv] (opens in a new window) Bldg/Room BELL 318
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0XFF8J7 Location Kristen Klay NTT Modern Languages

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298

Wired NIC 98:5A:EB:D2:66:92


Wireless NIC B8:09:8A:DB:EC:69


Bluetooth NIC B8:09:8A:DB:EC:6A

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 08, 2019 02:25 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 08, 2019 02:25 PM 
done
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Peter Puettmann Aug 07, 2019 02:03 PM 
got her password reset. having trouble with the MAC itself now. gotta reimage or somethin
]
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Stephanie Magee Aug 07, 2019 11:19 AM 
Kristen called, reschedule to 12:15 if her admin 
doesn't have a solution
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Shandelle Plasker Aug 07, 2019 10:18 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Aug 06, 2019 03:34 PM 
Kristen recently moved from Todd 346 to Maaske 
331 and when she tried logging in multiple 
times her password was not recognized. 
She rebooted the computer and let it sit for an 
hour 
Tried to make sure she was typing the password correctly
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