Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Aug 07, 2019 10:51 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160750 (opens in a new window)	Bldg/Room	TODD 211
	Service Tag	DY9FYF2	Description	Dell Latitude E5470, i7-6820HQ(Quad Core, 2.7GHz)
	Serial No.	DY9FYF2	Location	TRI Loaner with GuyS
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:95:4E:52
	Wireless NIC	A8:6B:AD:1F:82:C3

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Aug 12, 2019 09:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Aug 12, 2019 09:26 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Aug 12, 2019 09:26 AM	She called in and said Portal and WOU Alert was working now.	Add Attachment
Stephanie Magee	Aug 09, 2019 04:07 PM	Left VM	Add Attachment
Michael Ellis	Aug 09, 2019 04:05 PM	Task reassigned to Service Request Desk.	Add Attachment
Michael Ellis	Aug 09, 2019 04:05 PM	Task reassigned to Service Request Desk.	Add Attachment
Michael Ellis	Aug 09, 2019 04:05 PM	Added. Please contact and confirm it works via SSO from Portal!	Add Attachment
Stephanie Magee	Aug 07, 2019 10:51 AM	Contact Info: huangca@wou.edu Ex. 89452 V00371839	Add Attachment Public
Stephanie Magee	Aug 07, 2019 10:51 AM	Chien Fei Huang from TRI can log into Portal but can not log into WOU Alert. Error message reads Account is not available 209 Todd Extension: 89452	Add Attachment