Service Request Ticket - # 73218

Service Request Information

CONTACT Name Glasenapp, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 07, 2019 03:38 PM
Department The Research Institute Phone 88771
Location Email glaseng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20170317[Edit Inv] (opens in a new window) Bldg/Room TODD 223
Service Tag 97K32L2 Description Dell Business Dock-WD15 with 180W adapter #9VHJ7
Serial No. 97K32L2 Location Gary Glasenapp, TRI
TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Aug 08, 2019 08:36 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Aug 08, 2019 08:21 AM 
Task reassigned to Joe Collinsworth.
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John Rushing Aug 07, 2019 03:44 PM 
Dock and power brick in in Outbox.
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John Rushing Aug 07, 2019 03:43 PM 
Priority changed from (3) Priority to (2) High Priority.
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John Rushing Aug 07, 2019 03:43 PM 
Ready for delivery.
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John Rushing Aug 07, 2019 03:43 PM 
Put in replacement with Dell.  Dell sent a new 
unit.  I replaced the 20170317[Edit Inv] tag on the new 
device.  

The old unit's info
SN 97K32L2 
MAC 50-9A-4C-C0-46-FB

The new unit's info
No SN or Service code
Mac 54-BF-64-3F-EA-A0
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John Rushing Aug 07, 2019 03:38 PM 
The Dell Dock WD15 has a bad USB-C connector.  
The  cable will not make a good connection.  
Bradley tested it and it would only come on if 
you applied pressure to it at an angle.  Cable 
looks to have a short in it.
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