Service Request Ticket

Service Request Information

CONTACT	Name	Guthrie, Marshall	Date	Aug 08, 2019 09:23 AM
	Department	Student Enrichment Program	Phone	88168
	Location		Email	guthriem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160358 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	CGTZQD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	CGTZQD2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:16:6E:4B

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Aug 26, 2019 09:47 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Aug 26, 2019 08:05 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Aug 23, 2019 02:27 PM	She was unavailable when I went but Marshall said she would call the front desk when she was available	Add Attachment
Joe Collinsworth	Aug 21, 2019 03:56 PM	Task reassigned to Gino Salazar.	Add Attachment
Joe Collinsworth	Aug 21, 2019 02:28 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Joe Collinsworth	Aug 21, 2019 02:05 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joe Collinsworth	Aug 08, 2019 04:50 PM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Aug 08, 2019 04:50 PM	they will have a copy of the program on a usb and after installing all you need to do is enter the licence information	Add Attachment
Joe Collinsworth	Aug 08, 2019 12:09 PM	Rescheduled for the 23rd	Add Attachment
Gino Salazar	Aug 08, 2019 10:37 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Aug 08, 2019 09:36 AM	**This is an email** If possible, before the end of the week anytime. Thanks, Marshall	Add Attachment
Stephanie Magee	Aug 08, 2019 09:24 AM	Allissa Whiting	Add Attachment
Stephanie Magee	Aug 08, 2019 09:23 AM	When that access is granted, her workstation (20160358) will need to be linked to the Blumen database will all updates installed.	Add Attachment